Introducing Reviews from Customers Who Rented Kimono! ④

“Thank you!”
“It was so much fun!”
The voices we receive daily from our customers are our greatest joy and encouragement.
At Rental Kimono Okamoto, we share not only kind words and positive reviews, but also feedback for improvement or words of concern among all staff members across the company.
We believe that the voices reaching us are just a small portion.
From words of joy, we learn what delights our customers and strive to create even more enjoyable experiences.
From feedback pointing out issues, we make sure not only to address the surface but to search for the root cause and make improvements.
Whether individually, at each store, or as a company as a whole,
by sharing what needs improvement, we believe it will surely lead to more smiles from our customers.
We never forget that each customer’s time is a once-in-a-lifetime experience, trip, and memory.
To deliver a more enjoyable day and even more beautiful kimono styles, we continue to dedicate ourselves each and every day.
This time, we would like to introduce some of the words we have received from our customers!

・“Your sense of style is amazing! What’s your name? I often use Okamoto, but from now on I’ll come here!”
・“When I searched for a kimono shop in Kyoto, Okamoto looked like it had the most beautiful coordination and cute options, so I decided on this shop—and it was exactly as I expected!”
・ “Thank you for styling my hair so beautifully! I don’t want to mess it up, so I’m going straight home with just a coat over my Heattech!”
・ “My relative, a former maiko, told me: ‘If you rent kimono, go to Okamoto. With other rental shops, people often look sloppy, but Okamoto dresses you properly, so you’ll be fine.’ That’s why I made this reservation. There were so many kimono to choose from, and I was dressed quickly and beautifully—I was so impressed! I’m going to dinner with my relatives now so they can see. → (When I returned) My relatives said, ‘Yes, it’s really properly done,’ and were very satisfied (laughs). I had such a wonderful time—I’ll definitely come again!”
・“Thank you for accommodating my sudden reservation on the same day.”
・“I’ve had my hair set at photo studios before, but they always used hairpieces. Here, they styled my natural hair, which made me so happy. I’m glad I chose this place.”
・“There was such a wide selection of kimono, and the staff were so polite—I was extremely satisfied.”
・“From helping me choose my kimono to the dressing, I had such a fun time!! I was so happy that the staff also did my hair set!”
・“I’ve been to many kimono rental shops, but this one was the cutest! Even the ¥500 hair set was truly adorable.”
・“It was so much fun. And so comfortable. This was the most comfortable experience I’ve ever had.”
・“From a customer who rented the Pure Silk Komon with Nagoya Obi Set: It was very well-received. Comfortable. Everything was great. Even the hostess of a Gion restaurant complimented me, so I recommended this shop to her. I’ll make another reservation.”
・“I usually use other rental shops, but last time I used the Kiyomizu-Higashiyama store, the kimono dressing and hair set were excellent, so I came to the Higashiyama store again.”
・“From an international customer: It was my first time in kimono with my friends. We took so many photos—it was such a HAPPY experience.”
・“I had a truly wonderful experience at the start of the New Year. I definitely want to use your shop again.”
・“I rented on a cold day, but the staff kindly advised me about how to stay warm—I really appreciated it.”
・“When I was unsure about how to coordinate the decorations for the DECOCO Plan, the staff suggested options, and I was able to wear the kimono cutely.”
・“The dressing was not tight, so I could stroll around comfortably.”
・ “Since I’m tall, my kimono often comes loose, but today it didn’t at all—it was amazing.”
・“We came for a wedding promotional shoot, and I was dressed in a beautiful kimono. We were able to take truly memorable promotional photos.”
・“I’m indecisive, so the staff gave me great advice—it really helped☆ My hair set was also adorable. I’m so happy!”
・“The coordination was perfect. I felt so happy the whole day!”
・“We even received a thank-you letter inside the hotel return bag.”
・“A customer who works in nightlife said: ‘The customer service here is wonderful. Everyone seems to get along, yet they also keep a professional balance.’”
・“I couldn’t attend my Coming-of-Age Ceremony, but with all this, I feel satisfied already!”
・“I just came back from studying in Taiwan, and my Taiwanese friend recommended this shop! So international!”
・“I thought my short hair would limit the styles, but they managed to create such a beautiful set—I was deeply impressed.”
・“The hair set was quick, cute, and perfect!! I was so happy.”
・“I wish you could come to the wedding venue to do my hair set, too!”
・“I can’t believe you understood all my preferences after just a short chat!”
・“The mother of a customer using the Hakama Plan was deeply moved.”
・“A customer I helped from kimono selection to dressing sought me out upon returning to pass along kind words to the other staff.”
・“I was told directly: ‘It was so much fun!’”
・“Even though my body type makes dressing difficult, thank you for making me look so beautiful.”
・“Please give my thanks to the staff member who dressed me! I had no issues with the kimono coming loose all day.”
・“Everyone here is so kind… why… it’s amazing…”
・“A customer using the Nagoya Obi Plan said, ‘I’m so happy I can choose from so many options.’”
・“The hair set was so cute, it didn’t even need hair ornaments.”
・“Even though the kimono was securely fitted, it wasn’t uncomfortable at all. I was able to enjoy myself with peace of mind.”
・“When I asked my Kyoto friends who wore kimono where they rented from, they all said, ‘Okamoto is the best—they’re kind and make you look adorable.’ So I chose Okamoto, and just as everyone said, it was wonderful. I’ll recommend this place to my friends too and come again!”
・ “I used your shop with my friends in November and was so pleased with the kindness, so this time I brought my family. We’ll also come back again with family friends,” said an international customer.
・“I was impressed that you could style such a cute hairstyle in such a short time.”
・“Everyone is so professional—the kimono, the dressing, the hair set—everything was exactly as I wanted. I’ll definitely come again!”
・ “I almost skipped the hair set because I thought it would be expensive, but at just ¥500, and with this quality, it was the best. This shop is so considerate to customers.”
・“I’ve been to other rental shops, but Okamoto is definitely the best! I’ll never go to another kimono rental shop again. Only Okamoto!”
・“I hesitated to rent since it seemed cold, but when I called, I was kindly advised about how to keep warm. Thanks to that, I enjoyed sightseeing comfortably.”
・“A customer who came with three friends two months ago returned this time with her boyfriend. She said, ‘Last time was my first Kyoto trip, and the staff at Okamoto were so kind that I fell in love with Kyoto. Both times at the Fushimi Inari store, all the staff were so polite. Next, I want to visit other Okamoto shops and talk with more staff.’ She said she would also return in spring.”
・“An overseas customer said they will definitely come again in spring.”
・“A repeat customer said they love the wide variety of kimono. They enjoy choosing different Okamoto stores depending on their mood.”
・“Another repeat customer said they had tried other kimono rental shops, but returned to Okamoto because of the wide selection, beautiful dressing, and excellent hair sets.”
・“A male repeat customer visited us again.”
・“A customer with the Nagoya Obi Plan said they want to try a plain kimono next time.”
・“A school trip group came, and even though they could only wear kimono for a short time, they said they were very satisfied and enjoyed it.”
・ “A customer said they chose us because they saw on Instagram that Okamoto looked the cutest among all the Kyoto rental kimono shops.”
・“A group of three women loved their hair sets so much that they said, ‘We’ll come back again to see you!’”
・“One customer came with a large bouquet of roses and told us they had just been proposed to the day before. They said they were so happy to take photos wearing kimono with their engagement ring.”
・ “As we saw a customer off, they said, ‘It was so much fun choosing kimono together with you.’”
・“A customer renting a furisode told us, ‘Today is my birthday. Even though I hadn’t made a reservation, you welcomed me warmly and let me wear a furisode. I was so happy—it made a wonderful memory.’”

We are committed to ensuring that a day spent in kimono becomes the most wonderful memory for each of our customers.
All of us at Rental Kimono Okamoto are here to support you with all our heart.
We look forward to welcoming you!